Delivery & Returns Information
Available delivery methods
|Next day delivery - all products (except remote controls and accessories)
Notice: Service disruption across the country has affected our partners from fulfilling next day orders.
See below for more info.
|Royal Mail 1st Class delivery - remote controls and accessories
Courier service provided by Royal Mail. Delivered within 1-5 working days.
|Next day by 12pm delivery - all products
Delivered next working day before midday when you order before 3:00pm Mon-Fri.
|Saturday delivery - all products
Delivered on the next available Saturday.
|2 day delivery - all products
Delivered within 2-5 working days to places offshore, the Highlands and other remote locations in and around the U.K.
Delivery Service Notice
We're sorry, our deliveries may take a little longer than usual at the moment due to disruptions to major business operations caused by the global impact of COVID-19 Coronavirus. We have been notified by our delivery partners to expect further delays due to unprecidented demand for delivery services at this time of year.
Please know that we are doing everything we can to minimise the impact and to keep services moving at a reasonable pace. We apologise for any inconvenience this has caused, and we would like to thank you for your patience and understanding during these challenging times. Please let us know if you have further questions or if there's any other way we can be of help.
Remote location postcodes
BT, JE, GY, IM, TR21-TR25, PO3-PO4, AB31-AB38, AB41-AB56, FK17-FK21, HS, IV1-IV3, IV10-IV28, IV30-IV32, IV36, IV40-IV56, IV99, KA26-KA28, PH17-PH26, PH30-PH44, PH49-PH50, KW, PA, ZE
Returns information & policies
Your Humax product is designed to give you many years of excellent performance. However, if for any reason you're not satisfied with your purchase and looking to return, we have suitable options for you.
Get in touch on: 0344 318 8800 (Mon-Fri 9:00am-5:30pm)
30 days returns policy - faulty product
14 days returns policy - cancelling or changing your mind about an order
7 days returns policy - damaged in transit or wrong product delivery
How to return a product & how much does it cost?
If you purchased from us online at Humax Direct, returns are FREE of charge. Simply give us a ring on the number below:
Call: 0344 318 8800 (Mon-Fri 9:00am-5:30pm)
How long does it take to process my return?
It can take up to 14 days for your product to be sent back to us and processed. Upon receiving your return the next step is for us to check the product. Once our checks are complete we'll refund back to your original payment method. The funds should appear in your bank account in up to 7 working days. (Can be sooner depending on your card issuer). We'll make sure to keep you up to date with the important bits of information regarding your return.
The legal bit
If any goods we supply are found to be faulty within 28 days of the goods being delivered, we will arrange for the product to be replaced by an identical product. There will be no cost to you for this pick-up or delivery.
Goods damaged in transit or incorrectly delivered items
Once we have been notified of any goods that have been damaged in transit or incorrectly delivered to you, [we shall arrange for the goods to be collected from you]. Once the damaged or incorrectly delivered goods are received back into our warehouse, we will issue a full refund to you via your original payment method. In the case of incorrectly delivered goods, same must be “as new” when collected by us eg. if you have opened the packaging to examine the goods you must not damage or mark the goods or packaging. The goods must not have been used or installed. The goods must be collected or returned with the original packaging together with any accessories received with it. Any software, discs, memory cards etc. must remain sealed. If these goods are collected or received back and not in this condition then the goods will be returned to you and the cost of delivery charged to your account.
Cancelling your order
If you have simply changed your mind about your order and you wish to return your goods, then you can do so provided you inform us of this decision within 7 working days following the day on which the goods are delivered. The goods must be “as new” (as defined above) when returned to us. Once you have informed us of your decision to return goods and we have issued you with an authorisation number to return the goods, you have 14 days to return the goods to us at your own expense. Once goods are received by Humax Direct Ltd, we will issue a full refund for the full cost of the goods and any initial delivery charge paid to your original payment method. Should you fail to return the goods then we reserve the right to charge you the full cost of recovering the goods. If goods are received back and are not in the condition referred to above, then we are unable to accept these under the above terms and the goods will be returned back to you and the cost of delivery charged to your account. Please note that we cannot cancel your order where the goods were a special order to your specification or where the seal has been broken on any discs, memory cards or software. You must also take reasonable care of the goods while they are in your possession and not use them.
Returns cannot be accepted without prior authorisation and a returns authorisation number. The returns authorisation is valid for up to 14 days only. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account.
Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns Department to check for completeness and correct product return. Refunds and returns of Musaic products will be handled directly by the manufacturer.